When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.
This Privacy & Data Protection Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.
1. Information you provide us
Your 1Channel account is created by your organization’s administrator through the 1Channel web portal. It includes the following personal information:
- Name
- Country, State, City
- Mobile Number
This information is required to validate that no one else uses the application on your behalf and submit misleading information. 1Channel does not collect additional personal information such as Bank Account details, PAN, ID Proof etc. If you believe that your personal data has been provided to us improperly, or to otherwise exercise your rights relating to your personal information, please contact us under Help and Support section through the app, or using the details in Section 9.
2. Information we collect as you use our services
As you use the 1Channel app, we collect the following information from the app and device:
- GPS Location: The application requires Location services to detect exact outlet locations where you perform the activities.
- Device Model: This application works well with the latest OS version and during activities done by you, we collect this information that helps us in providing better troubleshooting.
- Call Log: Where your organization has enabled call logging and you allow call log access, the app reads your phone’s call log to log your calls with customers. See Section 7 for details.
- Microphone: Used only when you tap the microphone icon to dictate text into a form field. The app does not record calls.
3. Why 1Channel collects data
The data that we collect from you is used for the following purposes:
- To regularly improve user experience and reduce the issues faced by you when using the app.
- To present complete visibility of field operations to your clients.
- To validate information collected in the app through geo-location and time-stamp.
- To give you live updates and real-time view of your performance. Reports and dashboards are available when you need them, so you can make informed decisions from anywhere.
- To connect with your colleagues and team members instantly and you can share photos directly from your mobile device.
- To help you in managing your day. Stay on top of your day, from viewing your scheduled tasks, accessing actionable reports, and other important documents.
- To record your calls with customers, where your organization has enabled call logging.
N.B.: The permissions sought by the app are only for the smooth functioning of the 1Channel app and any data being accessed or stored is strictly for the functioning of the app. Your data privacy is your right and our utmost responsibility.
4. Your privacy controls
You have an option of not to share certain information by denying specific permission when using the 1Channel app. However, certain permissions are mandatory and if you do not allow those accesses, you may not be able to use the 1Channel app.
Call log access is optional. If you decline it, or turn it off later in your phone’s settings, you can continue to use the 1Channel app and call customers from it, but your calls will not be logged.
Also, you have an option to manage and update your personal information from the web interface of 1Channel.
5. Keeping your information secure
1Channel is built with strong security features that continuously protect your information. We work hard to protect you and 1Channel from unauthorized access, alteration, disclosure, or destruction of information we hold including:
- We use encryption to keep your data private while in transit using best-in-class cryptographic procedures.
- All our data resides in AWS Cloud in an encrypted format created and supported by AWS.
- All the customer’s data is kept in isolation even though it resides on the same virtual server.
- As far as admin access of our clients (to whom you are registered as end user) are concerned, access rights and levels are based on their job function and roles, using the concept of least-privilege to define responsibilities.
- We review our information collection, storage, and processing practices to prevent unauthorized access to our systems.
6. Face Data and Attendance Verification
Where enabled by the employee’s organization, the application may collect a selfie when an employee marks attendance. The selfie is compared with a reference photograph approved by the organization to verify the employee’s identity and help prevent unauthorized attendance or misuse.
The selfie and face-related information are used only for employee identity verification and attendance purposes. They are not used for advertising, marketing, profiling, or any unrelated purpose.
The data is not sold or shared with third parties. It is securely stored and retained according to the organization’s requirements and is deleted when it is no longer required or when deletion is requested by the organization.
Employees may contact their employer or the organization’s designated administrator to withdraw consent, where applicable, or request deletion of their face data. Authorized deletion requests are processed in accordance with the organization’s requirements and applicable law.
7. Call Logging
Where enabled by the employee’s organization, the 1Channel app can log the employee’s calls with the organization’s customers. The app asks for call log access only after explaining this feature, and the employee can decline.
What the app reads: while the employee is logged in, about every 15 minutes (including when the app is closed), the app reads the phone’s call log (number, date, time, duration and call type) for today’s calls. It also reads the call log entry for a call the employee places from the app.
What stays on the phone: the app compares each number with the organization’s customer numbers in 1Channel on the phone itself. Calls that do not match are discarded on the phone and are never stored or uploaded.
What is collected: each matching call is logged automatically, and the customer’s name and code, call type, date and time, and duration are uploaded to the organization’s 1Channel account. The employee is notified, and for calls placed from the app can add remarks when logging them. The app also records whether call logging is on or off for the employee, and when that changed.
Who can see it: logged calls and call-logging status are available to authorised users of the organization’s 1Channel account, such as the employee’s managers. Channelplay staff may access this data to provide support. Call log data is not used for advertising or marketing, and is not sold or shared with third parties.
Retention and deletion: call records are securely stored and retained according to the organization’s requirements, and are deleted when no longer required or when deletion is requested by the organization.
Employees can withdraw call log access at any time in the phone’s settings. They can continue to use the app and call customers from it, but calls will not be logged, and the organization can see that call logging is off.
8. Data Retention and Deletion
We retain the information described in this policy for as long as your organization uses 1Channel, or as required by your organization. Information is deleted when it is no longer required or when your organization requests deletion, unless we must keep it to meet a legal obligation. To request deletion of your data, contact your organization’s administrator or us using the details in Section 9.
9. Contact Us
Channelplay SaaS Private Limited
Email: 1channel-helpdesk@channelplay.in
You can also reach us through Help and Support in the 1Channel app.