1Channel Privacy & Data Protection Policy

by Channelplay Limited

Last updated 2nd January, 2019

When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control. This Privacy & Data Protection Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export and delete your information.


1. Information you provide us

When you create an 1Channel account through web portal, you provide us with personal information that includes the following:

  • Name
  • Country, State, City
  • Email
  • Mobile Number

This information is required to validate that no one else uses the application on your behalf and submit misleading information.1Channel does not collect additional personal information such as Bank Account details, PAN, ID Proof etc. If you believe that your personal data has been provided to us improperly, or to otherwise exercise your rights relating to your personal information, please contact us under Help and Support section through app.


2. Information we collect as you use our services

As you use the 1Channel app, we collect the following information from the app and device:

  • GPS Location: The application requires Location services to detect exact outlet locations where you perform the activities.
  • Device Model: This application works well with latest iOS version and during activities done by you, we collect this information that helps us in providing better trouble shooting.

3. Why 1Channel collects data

The data that we collect when from you is used for following purposes:

  • To regularly improve user experience and reduce the issues faced by you when using the app.
  • To present complete visibility of field operations to your clients.
  • To validate information collected in app through geo-location and time-stamp.
  • To give you live updates and real-time view of your performance. Reports and dashboards are available when you need them, so you can make informed decisions from anywhere.
  • To Connect with your colleagues and team members instantly and you can share photos directly from your mobile device.
  • To help you in managing your day. Stay on the top of your day, from viewing your scheduled tasks, accessing actionable reports and other important documents.

N.B.: The permissions sought by the app are only for the smooth functioning of the 1Channel app and any data being accessed or stored is strictly for the functioning of the app. Your data privacy is your right and our utmost responsibility.


4. Your privacy controls

You have an option of not to share certain information by denying specific permission when using 1Channel app. However, certain permissions are mandatory and if you do not allow those accesses, you may not be able to use 1Channel app

Also, you have an option to manage and update your personal information from web interface of 1Channel.


5. Keeping your information secure

1Channel is built with strong security features that continuously protect your information. We work hard to protect your and 1Channel from unauthorized access, alteration, disclosure, or destruction of information we hold including:

  • We use encryption to keep your data private while in transit using best-in-class cryptographic procedures.
  • All our data resides in AWS Cloud in an encrypted format created and supported by AWS.
  • All the customer’s data is kept in isolation even though it resides on same virtual server.
  • As far admin access of our clients (to whom you are registered as end user) are concerned, access rights and levels are based on their job function and roles, using the concept of least-privilege to define responsibilities.
  • We review our information collection, storage, and processing practices to prevent unauthorized access to our systems